Horrible me and mom went their horrible prices overpriced and their was a white lady staff that was just watching us like if we where theifs didn't feel like a customer or friend felt like i was making a drug deal
HORRIBLE. would not recommend to anyone. They take your Money and give you the run around. And if you buy something dont plan on returning it because you wont get money back.
I love Zales for their low prices and beautiful jewelry. The only person I deal with at this store is Eric. We have been customers for 5 years and Eric is the only one who treats us as not only customers but as friends. I have had issues with the other employees but Eric has rectified my bad experience. If Eric isn’t there I will not go in. He makes sure that we are well taken care of
Luckily I popped in to Rogers & Hollands Jewelers across the way, where an amazing salesmen named Jeff. Helped me find a ring, gave me a hell of a deal, and had it in in 2 days! And it fit perfect! After all that, I will never in my life step foot in a Zales again.
There aren't enough horrible things I can say about my Zales experience. We popped in around mid-January to purchase wedding rings for my fiance and myself. To begin with the sales lady acted very snoty and didn't really seem to know what she was talking about. But they had the rings we liked. 3 weeks later we go to pick up out rings. Both were ordered in the wrong size. The ring I picked out didn't even come in the size I ordered. So I was forced to pick out a different ring. 4 weeks later we get a call that their back in. My ring again was ordered in the wrong size. And once again, the second ring I ordered didn't come in the size I needed. So both times instead of anyone contacting us about this, they just ordered it anyways. So just shy of 2 months after paying for them, and now 4 weeks before our wedding; I had no ring. What's worst is that they never even apologized. Every person we dealt with treated us like the scum of the earth, did nothing to make us feel better about it, and couldn't even say "I'm sorry"...
Absolutely awful!!! I ordered items for my daughter's birthday and Mother's Day. I only received one in time. I spent hours on the phone with customer service to cancel the other two items and still received them a week later. I called customer service again and spoke with Melissa, the manager only to have my intelligence questioned regarding the ordering process. Now I have to take more time to return items to the store. I feel really valued as a customer! To date, I've worked harder than any of their employees on my issue and had to pay them for the opportunity to do so!
Zales is a US Jewelry Store based in Toledo, Ohio. Zales is located at 5001 Monroe St #368, Toledo, OH 43623, USA.
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