Brittney was awesome, went in with my Fiance for wedding bands and left with an engagement ring we were both very happy. I don't get the low rating for this store, everyone was really nice that helped us. I'm very satisfied.
They are fast to take your money but slow on the delivery, don't you think if you have paid cash for a wedding set you could pick up the phone and let someone know if the darn thing is in or not?
Refused to resize my ring citing my blue diamond center as the reason. They sent it out saying it was fine and didn't return it for two weeks. They tell me they have no cash to refund me and that they don't have cash in store. so they tell me they can issue a check. I'm not comfortable with a check for 77 dollars going out in the mail and I don't care if you've never lost a check. I needed the money today and not in 5-7 days.
Really! Another clerk came over and asked what the problem was and then she just walked away without any help. I believe the clerks number is 9630 or could that be the store number, I'm not really sure. But if this is the way you treat loyal customers in guess I'm in the wrong store
This was for my anniversary and I'm left speechless that they just have no customer service. This is the worst company I have ever had to deal with.
Margaret made our experience phenomenal!!! She was very helpful we came in looking for bridesmaids gifts and the grooms rings she knew exactly what she was talking about. She was charismatic, funny and made our experience completely personal. She treated us like family. Please go visit her she will make your wedding experience feel like you've accomplished it all!!!
I went into the store to have a chain repaired and I was left standing while new customers came in and were waited on, then I was told that I couldn't get help without my warranty paper. Then the clerk told me I could get another chain in sterling silver because I couldn't afford the white gold ?
What ever happened to customer service, I didn't give my money to and email so why can't you call someone.
Kay Jewelers is a US Jewelry Store based in Toledo, Ohio. Kay Jewelers is located at 5001 Monroe St., Space 140, Toledo, OH 43623, USA.
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