Absolute WORST customer service I have ever experienced! They screwed up soldering my rings, and my husband and I noticed it right away when we picked it up. The man helping us insisted there was nothing wrong, when you can clearly see the bands don't line up. He told me to "just wait until after the wedding and if you're still not happy, you can come back in" - as if the bands were going to magically fix themselves. If he hadn't ignored my concern then, I could have had it corrected BEFORE my wedding. Then, when we came back in to have them fix it AFTER the wedding, the manager was completely unconcerned that 2 of her employees had provided horrible service and wasn't all too concerned about rectifying it. Not once did I hear any type of apology about the customer service or that we weren't happy with the product. Oh, and she's charging us to have it fixed. This is certainly not the type of treatment I expected to receive from a manager.
I originally received my wife's engagement ring at Jared's in Virginia while on vacation at Virginia Beach. I had originally got a circle diamond thinking this is what my wife would prefer. I later discovered she wanted a cushion cut diamond in her dream engagement ring. I had returned to Jared's in Toledo to exchange the diamond 2 weeks before I had planned to engage my wife. With the different diamond setting they had to replace the head in the ring which they did not have in stock and stated they were unsure if this could be done in 2 weeks. The day I planned to engage my now wife they came through and returned the ring to me perfectly. After the engagement with the perfect ring, due to the unique setting there were no bridal bands that matched the engagement ring. Luckily Jared's does custom jewelry, we had met with Joshua Jastal who had helped us design my wife's dream bridal bands. He took a picture of her engagement ring and on his phone sketched a rough drawling of what my wife described desired bridal bands. The process then was a professional drawling, a mold, and then the final product. Every step we were included and approved the design. They completed these bands faster then expected and more then satisfied with the services, craftsmanship, and quality of the completed ring. I would highly recommend Joshua Jastal for any custom design needs.
John bought my engagement ring and our wedding bands,and it didn't take long at all. Staff was very helpful.
My husband and I have been a valued customer with Jared The Galleria of Jewelry for the last 6 years. All my jewelry has come from there (Gifts) etc including my wedding set. My set has the lifetime warranty as well as diamond is guaranteed. I have always been up to date getting it inspected to keep up on everything. Recently my diamond fell out of the band and I immediately panicked and have been searching since. I called Jared immediately to explain what happen so at least they had a heads up and they seemed very nice and reassuring over the phone. I came into the store and I will tell you that it was my last time that I will ever step foot in there. They acted like they cared and then all of a sudden my diamond is not covered because I was a couple months outside of my inspection. I have had it cleaned since it never went for inspection to a jeweler it doesn't count for anything. Even though they put under microscope. The manager said she would love to do everything she could and said she was gonna look into it etc. Do you think I ever got a call back? NOPE... its amazing that this company has thousands of dollars of our money and something like this happens and how convenient that my diamond cannot be covered. This place is a joke and have literally spoken about this issue to multiple people and have been told that they have been screwed over too. I still have no diamond and no call back about someone supposedly looking into it.
Best service ever! Very welcoming as soon as you walk in. I was helped by April and she made sure to make my needs a priority. She paid attention to what I were looking for and I found the perfect set! Thanks so much!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Toledo, Ohio. Jared The Galleria Of Jewelry is located at 5011 Monroe St, Toledo, OH 43623, USA.
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