I am only giving one star because Rodney in the mens department was so helpful. Otherwise, no stars. We visited this location to purchase a hat for my husband for a holiday party. He found one he liked, but the stitching in the back of the hat was sticking out and broken. Rodney was very helpful in looking to see if they had one that wasn't damaged in the shipment, the back of the store, other areas of the store. And to our disappointment, none. OK, so he said let me talk to my manager Sue and see if we can discount it. We agreed since he did need it for an upcoming holiday party and did like it. We assumed the cost to fix stitching would be off-set by the discount and work out in the end. BUT NO.. SUE the manager wouldn't anything off!! Not even 10% which would've been 5.00. SO Dillards you have just lost a customer over the principle of the fact, but basically for 5.00!!!!! We would've been satisfied to know they cared and were willing to work with us. I would highly recommend getting Sue some customer service training and good business practices. We have made MANY purchases there in the past and wont be making anymore!
I went to Chanel cosmetic counter at Dillards and the ladies there are fantastic! Make sure to stop by and visit Zeinab for a free skin care consult and makeover! She is so sweet and you will feel so beautiful and look beautiful too!
I went looking for a nice women's wallet. I found one made of real leather with built in RFD protection. It's a really nice wallet.
Racist, incompetent staff. It's 2017 and we're still accusing black people of stealing because they're black? Even though they have a receipt in their hand? Then to top it off you call over a TPD officer to follow her through the store? Even though she clearly wasn't stealing or causing a scene? Wow, just wow. I'll shop somewhere humans get treated like humans.
Beautiful clothing, wonderful sales associate's. Truly an experience
Dillard S is a US Department Store based in Toledo, Ohio. Dillard S is located at 5001 Monroe St, Toledo, OH 43623, USA.
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